Privacy
Business Telco Solutions is dedicated to safeguarding your privacy. This policy outlines how our company collects, utilises, stores, discloses, and manages personal information in accordance with the Privacy Act 1988 (Cth) (‘Privacy Act’), and the Privacy Regulation 2013 as outlined in this document. This Privacy Policy does not supersede or restrict the provisions of applicable privacy laws.
Business Telco Solutions reserves the right to update this policy periodically, without prior notice. The latest version of our Privacy Policy is always accessible on our website.
‘Personal information’ is defined in privacy regulations as any details or opinions about an identified individual or a person who can be reasonably identified, regardless of accuracy and whether it is recorded in a tangible form.
You are not required to disclose your information to us to use our services. Our website does not automatically gather personal information from visitors unless it is voluntarily provided, such as when subscribing to a newsletter.
We may utilize tools like website traffic analytics to monitor visitor activity, which may log IP addresses. This data is used for internal analysis and is not shared with external parties. All information shared with our Business Telco Solutions is handled in accordance with this Privacy Policy.
What information do we collect?
In the course of our operations,we may gather personal and sensitive information based on our relationship with you. The specific information collected varies depending on the nature of our interaction. We collect information using legal and ethical methods. Typically, we collect the following details:
- Your name, date of birth,occupation, address, email, and account information.
- Correspondence between us and third parties.
- Documents containing personal information.
- Information provided by job applicants.
- any other information we may need to identify you or provide our services;
- information about your dealings with us or our clients.
Personal information may be provided by you directly or by another party to a matter, a regulator or other advisor or generally in the course of acting for you.
Business Telco Solutions only collects personal information that is reasonably necessary or directly related to our functions and activities, collected either directly or via your use of our services. The information may be provided by you, clients or authorised representatives. Some third parties may provide information such as accountants, business advisors and counter parties.
If you do not provide us with personal information when requested, it may affect our ability to meet our obligations to our clients.
Use and disclosure of your personal information
We use your information for the purpose for which it was collected, and any ancillary purpose including to:
- provide our services to you or to our clients;
- market services to your or our clients;
- administer and operate online subscription services;
- build and manage client relationships
- market research;
- contract out services to third parties;
- recruitment;
- fulfil any other purpose that you have consented to in the course of your engagement of us and any other purpose permitted bylaw.
At any time you can withdraw your consent to receive marketing updates by contacting Business Telco Solutions.
The disclosure of your personal information will occur in accordance with the purpose for which it was collected but also:
- subject to our professional obligations, to any person where necessary or desirable in connection with our provision of services, such as to the client, regulatory authorities, or any employees or contractors of Business Telco Solutions;
- as required by law subject to our professional obligations, as permitted under the Australian Privacy Principles and/or with your consent if required.
Although unlikely, we may use and disclose your personal information in jurisdictions other than the one in which it was collected.
Direct marketing
If you are a client or have otherwise expressed interest and provided us with your contact details, we may send emails to you with information about legal developments (such as publications, alerts and newsletters) and marketing our services.
We may use an email management system, such as MailChimp to automate the management and dispatch of these emails. The system operates by inserting tracking codes in the emails that we send to you. The tracking code allows us to collect personal information about you, such as whether you received and opened an email, and whether you clicked through to any links to our website. The personal information that the email management system collects and holds about you is used by us to:
- insert your personal information into our communications with you;
- determine whether the information that we send to you is suitable for your interests, information needs and profile;
- ensure that the email address that you have provided us is still operational;
- determine whether emails that we send to you are received by you;
- update a request that you make to us to unsubscribe from a publication that we send to you;
- review the effectiveness and relevance of our emails to you by collecting other statistical information.
If you do not wish for us to send you those types of emails, please contact us.
You will be able to unsubscribe from these emails by clicking unsubscribe at the bottom of the email.
Keeping your information secure
We will take reasonable steps to protect all Personal Information which we hold from misuse, loss, unauthorised access, modification or disclosure. We take reasonable steps to hold information securely in electronic or physical form.
We hold personal information in hard copy files and in electronic form, and take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
Privacy Officer
All requests for access/corrections to your personal data and any complaint should be directed to our Privacy Officer. You can contact our Privacy Officer by email support@businesstelcosolutions.com.au or by phone.